Website help
Why didn’t I get an on-screen booking confirmation?
Occasionally, these do not appear, despite the booking completing. Please check your email inbox as an email confirmation should be received within 20 minutes.
Why haven’t I received an email confirmation?
Email confirmations are automatically generated by our booking system following successful completion of the booking process and should be received within 20 minutes.
There can be several reasons why an email confirmation has not been received. Sometimes a wrong, or incorrectly spelt, email address has mistakenly been entered. If you have “spam” filtering on your email account, our email might not get to you. To overcome this, before starting your booking, please add www.jet2.com to your list of trusted domains, sometimes referred to as the “white list”. Setting your email spam filter to receive from both autoconfirmation@jet2.com and noreply@ezine.jet2.com will ensure safe delivery to your inbox. This will help prevent your email booking confirmation from being blocked or classified as spam.
Finally, if for ANY reason you do not receive your booking confirmation after 30 minutes, please contact our Call Centre and we will confirm whether your booking has been successful and generate a further email confirmation.
Alternatively, for the rare occasion when a booking fails, you will be advised by our Call Centre agent so you know you are free to re-book your flights. Please remember we are a non-refund airline and if you make a duplicate booking you will not be entitled to any refund as those seats will have been removed from our sales inventory.
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Help! I have made a mistake when making my booking. What can I do?
Unfortunately, we cannot accept responsibility for errors made by our customers when keying their details into a booking made on-line. When a booking is completed, those seats are immediately removed from our sales inventory and are, therefore, no longer for sale. Dates and names on the booking may be changed in accordance with our normal Change Fees.
Jet2.com is a non-refundable airline. However, we do understand that unintentional booking mistakes can happen and, strictly, at our discretion, based on individual circumstances, we may consider a refund provided:
- the error is brought to our attention by ringing our Call Centre, and confirming in writing/email, within 24 hours of booking, and
- an administration fee of 35GBP/ 52EUR/ 82CHF/ 1750CZK/ 420NOK/ 210PLN is paid to cover the several stages required to credit the payment card and reinstate the seats into our inventory.
If a discretionary refund is offered, we will require your agreement, in writing/email, to the payment of the 35GBP/ 52EUR/ 82CHF/ 1750CZK/ 420NOK/ 210PLN administration fee. Whilst the discretionary refund is being processed, you must be aware that fares may increase for the booking you subsequently may choose to make.
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I am nervous about entering my payment card details. Will my booking be secure?
You can book with every confidence with Jet2.com. To ensure the security of your payment card information we use the latest Secure Socket Layer (SSL) technology. If your browser supports SSL, please select the Secure Mode option when confirming your booking. If you are restricted by the capabilities of your browser then you can use the non-secure mode but we recommend that you upgrade to the latest version of any browser to give you extra reassurance during any further transactions.
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Why wasn’t my payment card accepted?
Most often this is because the wrong number or expiry date was entered. If you see a decline error message and believe your card should not have been declined (funds are available), please close the error message window, return to www.jet2.com and try to resubmit your request, double-checking each digit entered.
Some card issuers are now declining cards if the billing address details are incorrect. Please ensure that these details are accurate, particularly that digits entered e.g. house number, postcode, is correct.
Please note, for Switch Cards with an issue number of 0, you need to enter 00.
If these are not the reason for the rejection, we recommend you use an alternative payment card or contact your card issuer.
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I clicked on the final button on the payment page but nothing has happened. What should I do?
There is often a delay before the confirmation page appears and a booking reference is displayed as the final payment page takes the longest to process. Usually it takes less than 30 seconds but during busy times, it can take longer. If nothing has happened within 5 minutes and for ANY reason you do not receive your email booking confirmation after 30 minutes, please contact our Call Centre and we will confirm whether your booking has been successful and generate a further email confirmation. Alternatively, if your booking has failed you will be advised so you know you are free to re-book your flights.
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Can I link to the Jet2.com website?
You may use the Jet2.com logo above by copying and pasting the following HTML into your website:
<a href="http://www.jet2.com/"><img alt="Jet2.com low cost airline" src="http://www.jet2.com/assets/images/jet2strap.gif" width="141" height="39" border="0"></a>
To create a text link, you may copy and paste the following HTML into your website:
<a href="http://www.jet2.com/"><i><b>Jet2.com</b></i>: low cost airline - cheap & low cost flights to Europe</a>
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