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Who is Jet2.com? | Jet2.com's Shareholders | Our Customers | Mission statement & policy | Jet2.com's workforce | Jet2.com's company details


Mission Statement & Policy

What is Jet2.com’s mission statement?

“Our aim is to be the safest, most responsive and reliable operator of low cost services in Europe”

Key feature of Jet2.com's business

Jet2.com bases its business on a number of principles:

  • Friendly attentive service with comfortable leather seats allocated at check in
  • Distribution costs are minimised by using the Internet to take bookings. About 97% of all Jet2.com’s tickets are sold via the Web
  • Maximising efficient use of our assets, by keeping turn–around times at airports fast
  • A 'simple–service model' means a good standard of on–board catering is available to buy
  • Simple, ticketless travel, where passengers receive an email confirming their booking, cuts the cost of issuing, distributing and processing tickets
  • Intensive use of IT in our booking process, administration and management

    Aircraft Interior


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What does being a low cost airline really mean?

At Jet2.com the safety of our passengers is never compromised. We offer extremely competitive fares and we do this by taking out all unnecessary costs and by keeping the administration of our bookings as simple as possible. In return you get low prices, with allocated seats at check in as well as attentive and friendly service.


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What is Jet2.com’s policy on ensuring the best quality product?

As a successful service–based business, Jet2.com has the following set of standards, which we believe underpins our market, offering:

  • “Safety–first” culture
  • Simple fare structure
  • Seats allocated at check-in, with extra legroom seats available for a small additional charge
  • Attractive, comfortable leather seats
  • Attentive, friendly and efficient service
  • Continual efforts to achieve lowest costs
  • Strong branding and awareness of our customers’ needs and preferences
  • Strong team culture

    Jet2 Crew


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